If you have questions about ordering, shipping, returns, or payments, you’ll likely find the answers here. If not, feel free to contact us at support@piwema.com — we’re here to help!
Placing an Order
1. How do I place an order?
To place an order, simply add the items you wish to buy to your cart, proceed to checkout, enter your shipping and payment details, and confirm your order.
2. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders, save your details for future purchases, and view your order history.
3. Can I change or cancel my order after it’s placed?
Changes are not possible after an order is confirmed. If the order has not yet shipped, you may request a cancellation by contacting us at support@piwema.com. Once the order ships, you’ll need to initiate a return per our Return & Refund Policy.
4. How do I apply a promotional code or gift card?
During checkout, enter your promo code or gift card number in the field provided and click “Apply.” Your discount will be reflected before payment.
Shipping
1. Where do you ship?
We currently ship to addresses within the United States only.
2. How long does it take to process my order?
Orders are typically processed within 1–3 business days (Monday through Saturday, excluding holidays).
3. What are your shipping options and rates?
We offer standard domestic shipping at a flat rate of $3.99 applies to all orders.
4. How long does shipping take?
Once processed, orders are delivered within 4–7 business days, depending on your location.
Returns & Refunds
1. What is your return policy?
We accept returns within 28 days of receiving your order. Items must be in original condition and packaging. See our Returns & Refunds Policy for full details.
2. How do I initiate a return?
Email support@piwema.com with your order number and reason for return. We’ll provide instructions and return shipping details.
3. What is the refund process?
Refunds are issued to your original payment method within 3–5 business days after we receive and inspect the returned item.
4. Do you provide a return shipping label?
If the return is due to a damaged, defective, or incorrect item, we will provide a return label. For other reasons, the customer is responsible for return shipping costs.
Canceling an Order
1. Can I cancel my order?
Yes, if it hasn’t shipped yet. Contact support@piwema.com as soon as possible. Once shipped, the order cannot be canceled but may be returned upon delivery.
2. What happens if an item is out of stock?
If an item is out of stock, we will notify you immediately. You’ll have the option to cancel, replace the item, or receive a full refund for the unavailable product.
Payment
1. What payment methods do you accept?
We accept the following:
- Visa
- MasterCard
- American Express
- JCB
- Diners Club
- Discover
- PayPal
2. Is my payment information secure?
Yes. All payments are processed through SSL-encrypted and PCI-compliant third-party gateways. We do not store full card details.
3. Can I apply a discount after placing an order?
No. Promotional codes or gift cards must be applied during checkout. We are unable to apply discounts retroactively.
Still need help?
Reach out to us at support@piwema.com — we’re happy to assist!