Placing an Order
1. How do I place an order?
To place an order, add the items you wish to purchase to your cart and proceed to checkout. Enter your shipping and payment information, then confirm your order.
2. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and view your order history.
3. Can I change or cancel my order after placing it?
Orders cannot be changed or canceled once placed. If your order has not shipped yet, you may request cancellation by contacting us at [email protected]. Once shipped, cancellations are no longer possible, but you may return the item following our Return Policy.
4. How do I apply a promotional code or gift card?
During checkout, enter your promotional code or gift card in the designated field and click “Apply.” The discount will reflect before you complete your order.
Shipping
1. Where do you ship?
We currently ship to addresses within the continental United States only. We do not ship internationally or to P.O. Boxes, APO/FPO addresses, Alaska, or Hawaii.
2. How long does it take to process my order?
Orders are typically processed within 2–3 business days (Monday–Saturday, excluding holidays).
3. What are your shipping options and rates?
We offer standard domestic shipping at a flat rate of $9.75 per order.
4. How long does shipping take?
Shipping typically takes 4–7 business days after your order has been processed.
Returns & Refunds
1. What is your return policy?
We accept returns within 28 days of receipt, as long as the item is in original condition and packaging. Please review our full Return Policy for more details.
2. How do I initiate a return?
To request a return, email us at [email protected] with your order number and the reason for return. We’ll provide return instructions and next steps.
3. What is the refund process?
Refunds are issued to your original payment method and typically take 3–5 business days after we receive and inspect your returned item.
4. Do you provide a return shipping label?
Customers are responsible for return shipping costs, unless the return is due to a defective, damaged, or incorrect item. In such cases, we will provide a return label.
Cancellations
1. Can I cancel my order?
Orders that have not yet shipped may be canceled by contacting [email protected]. Once shipped, cancellations are no longer possible, but you may request a return after delivery.
2. What happens if my item is out of stock?
If an item in your order is out of stock, we’ll notify you promptly and offer the option to cancel or modify your order. A full refund will be issued for any unavailable items.
Payments
1. What payment methods do you accept?
We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card, and PayPal.
2. Is my payment information secure?
Yes. All transactions are encrypted using SSL (Secure Socket Layer) technology to protect your payment and personal information.
3. Can I apply a discount after placing my order?
No. All promotional codes or gift cards must be applied during checkout. We do not apply discounts retroactively.
If your question wasn’t answered here, please contact us at [email protected] — our team is happy to help!