At Piwema, we strive to offer flexibility and transparency for all customers. Please review the following policy to understand how cancellations are handled.
Order Cancellation by Customer
If you need to cancel your order, please contact our customer support team at [email protected] as soon as possible. Be sure to include your order number and reason for cancellation to expedite the process.
- Before Shipping:
If your order has not yet shipped, we will cancel it and issue a full refund to your original payment method. Refunds typically take 3–5 business days to process, depending on your payment provider. - After Shipping:
Orders that have already been shipped cannot be canceled. However, you may still return the item once received by following our Return Policy.
Order Cancellation by Piwema
We reserve the right to cancel an order at our discretion under the following circumstances:
- Suspected fraudulent activity
- Pricing or product information errors
- Product unavailability
- Shipping restrictions or issues with the provided address (within the U.S.)
If your order is canceled by us, you will be notified promptly and receive a full refund to your original payment method.
Additional Notes
- Price Adjustments: We do not offer price matching or apply post-purchase discounts.
- For questions related to your order or pricing, please contact us at [email protected].
We are committed to delivering excellent service and a smooth shopping experience. Thank you for choosing Piwema!