At Piwema, we understand that plans can change. Our cancellation policy is designed to give you flexibility while ensuring timely order processing. Please review the details below.
1. Cancelling an Order (By Customer)
If you need to cancel your order, email us as soon as possible at support@piwema.com. Please include:
- Your order number
- The reason for cancellation
a. Before the Order Ships
If your order hasn’t shipped yet, we’ll cancel it and issue a full refund to your original payment method.
Refunds are typically processed within 3–5 business days, depending on your bank.
b. After the Order Has Shipped
If your order has already shipped, cancellation is no longer possible. However, you may still return the item by following our Return & Refund Policy.
2. Cancellations by Piwema
We reserve the right to cancel an order under the following conditions:
- Fraud alerts or suspicious activity
- Incorrect pricing or product details
- Out-of-stock or discontinued items
- Shipping limitations or invalid address information
If we cancel your order, we’ll notify you immediately and issue a full refund to your original payment method.
3. Additional Notes
- Price Adjustments: We do not offer price matching or apply discounts after an order is placed.
- If you have questions about pricing or order status, please reach out to us at support@piwema.com.
Thank You
We’re committed to providing excellent service and a smooth shopping experience. Thank you for choosing Piwema!